Support the recurring work behind an established online store.
Keep up with the customer questions, order administration and catalogue work behind your online store.
When the recurring work needs an owner
As an established store gets busier, order questions, shipping exceptions and catalogue updates can absorb the time needed to manage the business. Astrino can take responsibility for a defined part of that recurring work.
What Astrino can handle
- Customer support
- Order administration
- Returns coordination
- Shipping enquiries
- Product administration
- Supplier communication
- Catalogue updates
- Store updates
- Customer review support
- Refund coordination within approved policies
- Order exception tracking
- Customer status communication
An example workflow
What stays with your team
Refund policies, exceptions, pricing, stock decisions and commercial commitments.
How an engagement starts
Start with one recurring workflow. We agree inputs, volume, systems and permissions, working hours, response expectations, approval points, escalation, reporting and quality checks before taking over the work.
Clear scope from the start
Questions about working together.
Can Astrino work with our existing systems?
Yes, wherever practical. We assess your tools, permissions and process before agreeing the work. A software integration is a separate technical question and depends on available APIs and platform restrictions.
Can we start with one workflow?
Yes. A defined workflow or pilot is a useful starting point. We agree the scope, responsibilities and review criteria before considering additional work.
How is pricing determined?
Operations pricing depends on scope, volume, complexity, systems, frequency, hours, reporting and response requirements. Software pricing depends on requirements, features, roles, integrations, migration, design, testing and handover. We define the work before agreeing a price.
Support in context.
Ecommerce Operations Support
Practical remote support for the recurring customer, order and catalogue work behind an established online store.
Explore this supportSupport the recurring work behind an established online store.
Tell us where the work gets stuck. We’ll discuss a clearly defined next step.