Keep customer communication organised, responsive and properly followed through.

When the recurring work needs an owner

When enquiries arrive in several places, it becomes difficult to see who has replied and what still needs attention. A defined customer workflow gives each request a next step and a clear owner.

What Astrino can handle

• Enquiry handling
• Shared inbox management
• Customer support
• Appointment coordination
• Customer updates
• Ticket administration
• Escalation handling
• Review follow up
• Basic FAQ responses using approved information
• Customer record updates

An example workflow

Illustrative process. Your scope is agreed individually.

What stays with your team

Policy decisions, sensitive complaints, exceptions and commitments outside the agreed guidelines.

How an engagement starts

Start with one recurring workflow. We agree inputs, volume, systems and permissions, working hours, response expectations, approval points, escalation, reporting and quality checks before taking over the work.

Clear scope from the start