Customer Operations
Keep enquiries, customer updates and unresolved requests moving through a clear, agreed process.
Enquiry handling · Shared inbox management · Customer supportExplore serviceServices
The work adds up. We help you take it on.
Eight ways to add practical capacity, from recurring customer administration to software built around a business need.
Sales Operations
Keep your CRM current and your quotes followed up, so your sales team can focus on the conversation.
CRM administration · Lead and prospect research · Quote follow upExplore serviceService Operations
Take care of scheduling, job records and customer updates around the work your field team delivers.
Job scheduling · Technician administration · Service coordinationExplore serviceFinance Administration
Organise invoice paperwork, track outstanding documents and follow up payments within your guidelines.
Invoice preparation using approved information · Invoice sending · Payment follow upsExplore serviceData & Reporting Operations
Bring order to your records and turn checked source information into reports your team can use.
Spreadsheet management · Spreadsheet cleanup · Data entry and cleanupExplore serviceEcommerce Operations
Keep up with the customer questions, order administration and catalogue work behind your online store.
Customer support · Order administration · Returns coordinationExplore serviceBlog, SEO & Content Writing
Keep your website useful and your blog moving with researched writing and an agreed publishing workflow.
SEO informed blog writing · Long form articles · Website copyExplore serviceSoftware Development
Build practical web apps, mobile apps, portals and internal tools around a defined business need.
Custom web application development · Mobile application development · Business websites and customer facing interfacesExplore serviceChoose the right kind of help
Three ways to work together.
Handle the recurring work
Astrino takes on a defined workflow, with agreed systems, responsibilities and reporting. Custom software is not a requirement.
Start a conversationBuild a better tool
Commission a standalone software project with clear requirements, stages, acceptance criteria and handover.
Start a conversationCombine support and software
Agree operational support and software development together, with separate deliverables and responsibilities for each.
Start a conversationLet’s talk
What could you take off your team’s plate?
Start with one recurring workflow, or a business tool you wish worked better.