Field-service administration support
A managed desk around the work your field team delivers
Astrino takes ownership of the administrative workflow surrounding field work, from a new enquiry through to invoice readiness. The work is delivered remotely inside agreed systems, permissions and operating rules.
What Astrino manages
Clear ownership around every administrative handover
The scope can begin with one high-cost bottleneck, such as quote follow-up or job-document control, before expanding across the service workflow.
- Respond to and capture new enquiries using approved information
- Route technical and commercial questions to the correct person
- Track quotation due dates and send approved follow-ups
- Support approved scheduling and appointment confirmations
- Keep customers updated using agreed status information
- Track missing job sheets, photographs and approvals
- Prepare completed jobs for invoicing and flag missing inputs
- Report on aged quotations, blocked jobs and outstanding information
Priority service businesses
Best-fit operating profile
Approximately 10 to 50 employees, five or more technicians or crews, recurring commercial service work and a small office team carrying several operational queues.
Enquiry to invoice readiness
One documented workflow across seven stages
Astrino records the next action, uses client-approved templates and escalates exceptions to the person authorised to decide.
New enquiry
Capture the required details, acknowledge the customer and route technical or commercial questions to the correct person.
Quote follow-up
Track quotation due dates, send approved follow-ups and record the outcome.
Scheduling support
Coordinate approved appointment windows, update records and confirm customers.
Active job support
Send approved updates, track required documents and escalate exceptions.
Completion control
Collect job sheets, photographs, approvals and other required information.
Invoice readiness
Prepare the approved information for invoicing and highlight missing inputs.
Weekly reporting
Report on outstanding enquiries, aged quotations, blocked jobs, missing documentation and response performance.
Client control remains explicit. Your team determines pricing, gives trade advice, makes technical field decisions, sets dispatch priorities and approves final invoices.
Defined boundaries
The work Astrino does and the decisions your team keeps
Astrino keeps the administration moving
Customer acknowledgements, approved follow-ups, record updates, documentation checks, invoice-readiness preparation and exception reporting follow the agreed process.
Your team keeps authority
Technical judgement, emergency dispatch, scope and price changes, customer commitments outside the approved rules, and final financial approval remain with the client.
Start with one workflow
Find the workflow that is costing your team time.
The first call is a focused 20-minute operational review. We will discuss where work becomes delayed and whether a limited paid pilot would be suitable.